Returns Policy
Returns and Exchanges Policy
Thank you for shopping at Foundation School of Martial Arts Online Shop. We want you to be happy with your purchase, but please note the following:
Returns
We accept returns only in the event that the item is defective or damaged upon arrival. If your item is defective, please contact us immediately with photographic evidence of the defect. We will guide you through the return process and ensure the issue is resolved as quickly as possible.
Exchanges
We do not offer exchanges on any items. If you have purchased the wrong size or the wrong item, please refer to our returns policy and follow the process for returning defective items.
How to Return a Defective Item
- Contact us within 7 days of receiving your order if you believe an item is defective.
- Provide clear photographic evidence of the defect and a description of the issue.
- Once we confirm the defect, we will provide instructions for returning the item.
Refunds
If your return is accepted, we will issue a refund to the original payment method used for the purchase. Refunds are processed within 7 business days after we receive the returned item.
Conditions
- Items must be returned unused and in the original packaging.
- We reserve the right to reject returns that do not meet these conditions.
Contact Us
If you have any questions or need assistance with a return, please reach out to our customer support team shop@foundationma.co.uk